1. New/Mode Knowledge Base
  2. Frequently Asked Questions

How do I access or change my billing information?

Administrators on your account can access invoices, change their billing information, and extend your payment plans on the "Plan and Payments" tab of your Organization Settings

Your billing information, invoices, and payment history can be accessed on the New/Mode Plan and Payment portal. 

If you don't see the "Plan and Payment" tab, please contact support@newmode.net

The Plan and Payment portal is a tab under your "Organization Account" settings, and can only be accessed by an administrator account. 


Once you're in the Organization settings, click on the "Plan and Payment" tab:


Plan and Payment tab


Clicking on "Edit Payment Details" will take you to our Payment Portal, where you will see the following options:

  • Account Information: Change your primary contact name, contact information, and company name
  • Billing and Shipping Address: Change your billing and shipping address
  • Payment Methods: Change your credit card information or add ACH information for wire payments
  • Billing History: View and download your invoices

    Last updated: July 7, 2021