Frequently Asked Questions

A list of common questions New/Mode users may have.

• Email deliverability
• 2021 Federal Election in Canada FAQ
• How do I access or change my billing information?
• Can I have the New/Mode logo and branding removed from my advocacy action?
• How do I know that a supporter’s submission has been delivered?
• Social Sharing tab won't save content (workaround)
• How are the taxes on my invoice calculated?
• What happens if my campaign goes over the monthly submission rate?
• How do New/Mode datasets work?
• Do I have to pay individually for every campaign tool?
• How frequently do my campaign tools sync to my CRM?
• How do I request support?
• What is Supporter content?
• How do we verify that submissions-especially emails!-are from real people?
• Can I edit a tool after I launch a campaign?
• What forms of payment does New/Mode accept?
• Why is there an error banner on my action?
• Disable Message Editing
• Change the submission limit on your action
• Email Sending Domain Change