How do I request support?

The more information you can provide us with, the better! When you’re send a question to our support team, include details relevant to your question:

If you're stuck, let us know:

  • The username of the person who encountered the issue.
  • A link to the tool that you're working with.
  • A detailed description of how the issue arose. 
  • Full and accurate details of any error messages received (use a screenshot if necessary):

  • Any other screenshots that might be helpful.

If you're seeing unexpected behavior, let us know: 

  • The username of the person who encountered the issue.
  • The OS and browser (including version) being used.
  • A link to the tool that you're working with.
  • A description of how the issue manifests.
  • A description of steps required to reproduce the issue.
  • Full and accurate details of any error messages received (use a screenshot if necessary):

  • Any screenshots that might be helpful in guiding our support team.
  • If you'd like us to troubleshoot a possible bug, include the approximate dates and times that the bug occurred.
  • Any relevant IDs such as Node ID or Submission ID:

 

We know this sounds like a LOT, but the more detailed your report, the faster we'll be able to address your concerns and get your campaign back on track.