The more information you can provide us with, the better! When you’re send a question to our support team, include details relevant to your question:
If you're stuck, let us know:
- The username of the person who encountered the issue.
- A link to the tool that you're working with.
- A detailed description of how the issue arose.
- Full and accurate details of any error messages received (use a screenshot if necessary):
- Any other screenshots that might be helpful.
If you're seeing unexpected behavior, let us know:
- The username of the person who encountered the issue.
- The OS and browser (including version) being used.
- A link to the tool that you're working with.
- A description of how the issue manifests.
- A description of steps required to reproduce the issue.
- Full and accurate details of any error messages received (use a screenshot if necessary):
- Any screenshots that might be helpful in guiding our support team.
- If you'd like us to troubleshoot a possible bug, include the approximate dates and times that the bug occurred.
- Any relevant IDs such as Node ID or Submission ID:
We know this sounds like a LOT, but the more detailed your report, the faster we'll be able to address your concerns and get your campaign back on track.