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New/Mode Support and Ticketing System

Campaign pressures got you feeling like:



Everybody needs some love from their support team sometimes. Our New/Mode ticketing and support system helps you get the answers you need, fast.

Just head over to our Knowledge Base and search our database of articles, walkthroughs, and tool tips. If there's a specific question you can't find the answer to, hit that Submit a request link in the upper right-hand corner of the page:

When you're working on a campaign tool, click on the friendly green Help button that follows you around in the bottom right-hand corner of your screen:

The information you enter when you submit a request will be sent directly to our ticketing system. We highly recommend including a screenshot or image of the problem you're encountering to help our awesome support staff walk you through the solution:

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