Adding SPF to your domain settings is a great way to ensure that the thank you emails you send your supporters make it to their inboxes.
When we send thank you emails to your supporters on your behalf, they're addresses as coming from your domain but actually come from ours. This makes them more likely to be marked as spam, so you can set up an SPF (Sender Policy Framework) record on your domain's DNS to make it clear to the recipient that these emails are authorized.
What you'll need
- Access to your organization's domain's DNS so you can create a new SPF record or modify an existing one.
- The IP address New/Mode uses to send thank you emails on behalf of your organization. (Contact us at email@example.com for this!)
Creating a new SPF record
Your domain provider probably has detailed instructions on creating an SPF record if you don't have one already. For reference, a basic SPF record is a text document that looks like this:
v=spf1 a mx ip4:[your_org's_IP_address_for_thank_you_emails] ~all
Adding to an existing SPF record
If you already have an SPF record, you'll only need to add the New/Mode IP address for your organization to the list of IPs included in it:
Contact us at firstname.lastname@example.org and we'll confirm the IP address you need to include in your SPF record.
We do not support DKIM at the moment but you can email us if you'd like us to let you know if that changes later on.
Last updated: May 6, 2021