How do Contributions work?

In New/Mode v2, supporters now have the option to further amplify campaign reach by contributing to a campaign on the thank-you page

In New/Mode v2, supporters now have the option to further amplify campaign reach by contributing to a campaign on the thank-you page after submitting the form. Additionally, supporters can still leverage social buttons to share the campaign. 

By default, contributions will be directed to New/Mode, and in turn, New/Mode will leverage these contributions to expand campaign visibility. If you wish to access supporter contributions for your campaigns, you'll need to upgrade from our Individual plan to our Grassroots, Teams, or Movement Builder plan.

Contributions on different plans

• Individual plan: once contributions made to a campaign surpass a threshold, New/Mode uses them to boost the campaign by placing ads on social media.
• Teams plan: New/Mode will use contributions above a threshold to promote your campaign in social media. You can also choose to set up a free Stripe Connect Express account to receive contributions directly, minus a 5.5% platform fee and credit card transaction fees.

If you have admin permissions for your organization you can upgrade your plan by clicking on View Plans on the Contributions tab.

Once upgraded, you'll need to set up your Stripe Connect Express account so that you can receive your organization's funds. Click on Set Up With Stripe.

 New/Mode will continue to collect contributions and boost your campaign until Stripe Express is configured. Once connected, admin users will be able to see the following sections under their Organization settings on the Contributions tab:

Total Contributions 

This reflects the total of contributions received.

Amount Paid Out

This shows you the overall sum of contributions that have been withdrawn to your Stripe account.

Contributions per campaign

If you have multiple campaigns receiving contributions, you can see the dollar amount received for each one.

Please note that there is a transaction fee that is charged when contributions are withdrawn. The transaction fee varies according to which plan you are on. Instead of being invited to promote your campaign, your supporters will now see this message: Getting support in a timely manner is critical to a campaign’s success. Contribute to the campaign to help us reach more supporters - to communicate that you'll be using funds to grow your organization rather than to promote your campaign. 

Whenever downgrading back to our Individual plan or when your Grassroots plan is canceled, all remaining contributions will be automatically paid out to your Stripe Express account. 

Donation Receipts

Stripe is only able to provide non-charitable receipts. Under Canadian law, registered charities are not required to issue official donation receipts for every gift they receive. It is the responsibility of the organization to set their own criteria for issuing receipts and further guidance can be found here: When should a charity issue a receipt?

For revenue reporting we recommend checking with your admin team and that you visit the Issuing receipts page for further guidance.  Here are our three most common scenarios

1. Receive contributions feature and classify funds as non-charitable revenue. You can then use Stripe to issue non-charitable receipts to your supporters.

2. Don’t take the contribution revenue by disconnecting your stripe account. New/Mode will then use the revenue to boost your campaigns with ads and social media campaigns.  This is part of our service and you would not need to track or report the revenue.

3. Upgrade to our Movement Builder tier to turn off contributions altogether.

Turning off Contributions

Organizations on our Movement Builder plan are able to disable and enable contributions. Head to our Pricing Page for full details on our Movement Builder plan and upgrade today directly from your New/Mode account or book a call with our sales team here.

As an organization admin, you'll be able to toggle contributions on or off once upgraded. To do that, head over to your Organization Settings and then the Contributions tab. When you click on the toggle button to turn off contributions a window will appear with the advantages that come with keeping this feature on. The change will apply to all your live campaigns so it’s worth a read through!

Last updated: September 26, 2024